1. Terms & Conditions

1.1.1 FMC Marketing Ltd ('We/Us/Our'') undertake to send the User ('You/Your'), for a free online consultation with a UK-registered medical practitioner ('the Doctor') to deal with and treat your condition/problem.

1.1.2 Such consultation and treatment are subject to the terms and conditions of this Agreement.

2. Intellectual Property

2.1 All material contained and presented on this website, including but not limited to text and graphics is our copyright or similar rights, unless otherwise expressly stated.

2.2 We reserve all its rights and strictly forbid any unauthorised use or duplication. Any statutorily authorised rights to print or download are strictly limited for your sole personal use. No material, however, can be used for any commercial purpose whatsoever.

2.3 Any copies of the pages of this website which you save, by any means whatsoever can only be used for subsequent viewing purposes or to print extracts for personal use.

2.4 Unless otherwise expressly permitted in writing, you may not create a database in any form whatsoever of these webpages.

3. Disclaimers

3.1 We do not represent nor make any warranty in respect of the accuracy, reliability or continuous supply of any of the information on this website. The services and information contained on this website are only for general information and use and are not intended to address your particular requirements.

3.2 Any reliance you place upon any material on this website will be at your sole risk. We reserve the right in our sole discretion, but without any obligation, to make amendments or improvements to, or withdraw or correct any error or omission in any portion of the material without notice.

3.3 In particular, our services and information do not constitute any form of advice or recommendation by us and are not intended to be relied upon by you in making any specific medical or other decision. Appropriate independent medical advice should be obtained before making any such decision.

3.4 Our services and the materials on this website are provided by us on an "as is" basis, and we expressly disclaim any and all warranties (subject to clause 1.3 above), express or implied, to the extent permitted by applicable law.

3.5 To the fullest extent permitted by applicable laws, we hereby exclude liability for any claims, loss, demands or damages of any kind whatsoever with respect to our services, information and materials given by us including, without limitation, direct, indirect, incidental or consequential loss or damages, The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or otherwise.

3.6 Your visit to and use of this website and any dispute over liability is subject to these disclaimers and the laws of England and Wales.

4. Privacy Statement

4.1 We are committed to protecting and respecting your privacy and to using technology to enhance your online security. Before you use certain areas of this website we ask you to register on it by requiring you to enter your personal information, including 'sensitive personal data' as defined by the Data Protection Act I998 ('the Act'). We will not release to any third party other than our doctor and pharmacy any personally identifying information obtained in this way, without your prior written consent. We will only use the information that we collect about you lawfully and in accordance with the Act.

4.2 In respect of the aforementioned 'sensitive personal data' by accepting this agreement you grant us explicit consent to collect such data.

4.3 We will limit the collection and use of such information to the minimum required to deliver, develop and improve our services and other opportunities and the better administration of the Doctor's consultation.

4.4 The personal information which we hold will be held securely in accordance with our internal security policy and the law.

4.5 To make sure your personal information remains confidential, we communicate these privacy guidelines to all of our employees.

4.6 This website may contain links to other websites. However, we do not share your personal information with those websites and are not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. Accordingly, this privacy statement and policy apply only to this website and not to linked websites.

4.7 Your visit to and use of this website and any dispute over privacy is subject to this Statement of Privacy and the laws of England and Wales.

4.8 This Statement is applicable only to information collected from you during your visit to this website. We will display a prominent notice on this website's home page whenever this Privacy Statement is updated or changed and you should check our Privacy Statement periodically. By choosing to continue usage of this website, you agree to the terms of this Privacy Statement.

5 Returns and refunds

5.1 Medicines are exempt from the requirement to accept return in the Distance Selling Act, and as such MYOnlineDoctor does not allow this as there is no way of guaranteeing the integrity of the medicines once they have been dispatched.

5.2 Damaged Items
Upon receipt of your delivery, please inspect the packaging for any visible signs of damage. If you feel that your goods have experienced a rough ride during transit and have arrived damaged then please e-mail our Customer Services Department at: info@myonlinedoctor.co.uk. Please provide full details including the nature of the problem, your name, order number and contact details. In order to carry out any investigations, please contact us within two working days of receiving your delivery.

5.3 Missing items
If upon opening your delivery, you find any items missing from your order, please check all packaging; due to the nature of our business some of our products are very small.
If you are certain an item is missing then please e-mail our Customer Services Department at: info@myonlinedoctor.co.uk. Please provide full details including the nature of the problem, your name and contact details. In order for us to locate your missing item, please contact us within two working days of receiving your delivery.

5.4 Incorrect items
If we have sent you an incorrect item please do not open this as we need to receive it back in the same condition as it was sent.
Please email our Customer Services Department at: info@myonlinedoctor.co.uk and provide full details including the nature of the problem, your name, order number and contact details.

In order for us to investigate the error please contact us within two working days of receiving your delivery.

5.5 Refunds
In the event that you are entitled to a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company. Please note that we will not refund delivery charges.

Your statutory rights are not affected

5.6 Complaints
If you are unhappy with our service in any way, we would like to know. We will do everything we can to resolve your complaints to your satisfaction. Please contact our Customer Services Department at info@myonlinedoctor.co.uk

6 Consumer rights

If the Doctor (a UK registered medical practitioner) prescribes a medication which you would like us to supply, under the UK Consumer Protection (Distance Selling) Regulation 2000, we are obliged to state the following:
6.1 Supplier/Agent*:

FMC Marketing Limited
338 City Road
Angel
London EC1V 2PY

Tel - +44 (0)870 383 4565
Fax - +44 (0) 870 831 7480

E-mail - info@myonlinedoctor.co.uk

6.2 Description of Medication:
(subject to prescription - stock list available after online consultation is completed)

6.3 Price:
(subject to prescription - price list available after online consultation is completed)

6.4 Delivery cost:
There is no charge made for delivery

6.5 Payment:
We accept the following debit/credit cards
Switch - MasterCard - Visa

* All prescribed medicines will by supplied and filled by a UK registered pharmacist, pursuant to a prescription issued by a UK registered medical practitioner